Frequently Asked Questions
Everything you need to know about our chauffeur fleet, airport transfers, waiting policies, and cross-border Singapore–Malaysia journeys.
01.How do I get a final quotation for my journey?
Simply share your exact pickup address, drop-off location, preferred date, pickup time, number of passengers, and luggage quantity via our booking form or direct WhatsApp. Our team confirms exact route pricing within minutes.
02.Are toll charges, ERP, and fuel included in the price?
Yes. All standard quoted rates include fuel, ERP (Electronic Road Pricing in Singapore), checkpoint highway tolls, and parking fees unless the scope or route changes significantly during transit.
03.What is the waiting time policy for airport and city pickups?
For Singapore Changi Airport arrivals, we provide up to 60 minutes of complimentary waiting time starting from your flights actual confirmed touchdown. For hotel, residential, and city pickups, complimentary waiting time is 15 minutes.
04.Do passengers need to alight at Singapore and Malaysia immigration checkpoints?
No. When traveling in our cross-border private hire vehicles, you and your travel companions remain comfortably seated inside the car during customs and passport clearance at both Woodlands Causeway and Tuas Second Link checkpoints.
05.Can I choose between a private chauffeur and Seat-In-Coach shared tours?
Yes. Singapore Limousine offers exclusive private fleet hire (where you have the entire vehicle and chauffeur dedicated to your party) as well as scheduled Seat-In-Coach tours with per-seat adult and child pricing.
06.Are child safety seats available upon request?
Yes. Under Singapore road regulations, children under 1.35m require an approved booster or child safety seat in private vehicles. Child seats and infant carriers can be added to your reservation upon request.
07.Is driver accommodation required for long-distance Malaysia trips?
For multi-day or overnight cross-border itineraries (such as Kuala Lumpur, Genting, or Penang), any applicable driver accommodation allowance or daily disposal terms will be transparently outlined and agreed upon prior to booking confirmation.
08.What happens if my flight to Changi Airport is delayed?
We actively monitor all inbound commercial flights in real-time. If your flight arrives early or is delayed, your chauffeur automatically adjusts the pickup timing to meet you at the arrival hall without extra penalty.
Luxury should feel clear.
Have a unique travel requirement, multiple pickup addresses, or an urgent flight departure? Our concierge is available 24/7 to assist.
Key Booking Protections:
✓ Flight tracking included on all Changi arrivals.
✓ 100% private, sanitized vehicles.
✓ No luggage surcharges within vehicle capacity.