Terms & Conditions
Please review our transparent operational terms, booking guarantees, waiting time allowances, and cancellation policies.
1
Payment Terms
- Bookings are confirmed upon receipt of deposit or full payment as specified during reservation.
- Accepted payment methods include major credit cards, bank wire transfers, PayNow, and approved corporate invoicing arrangements.
- All rates are quoted in Singapore Dollars (SGD) unless explicitly agreed upon in writing.
2
Cancellation Policy
- Cancellations made more than 24 hours prior to scheduled pickup incur no penalty or are eligible for full credit.
- Cancellations made between 12 and 24 hours prior to pickup are subject to a 50% cancellation fee.
- Cancellations made less than 12 hours prior, or failure to appear (no-show), are charged at 100% of the confirmed booking amount.
3
Waiting Time Policy
- Airport Arrivals: Complimentary 60 minutes waiting time from actual confirmed flight touchdown time.
- Point-to-Point & City Pickups: Complimentary 15 minutes waiting time from the scheduled pickup hour.
- Exceeded waiting time will be billed in 15-minute blocks at the standard vehicle hourly rate.
4
Special Charges & Surcharges
- Midnight Surcharge: Applicable for pickups between 23:00 and 07:00 as quoted.
- Peak Festive Periods: Public holidays (such as Chinese New Year, New Year Eve, F1 Singapore Grand Prix) may attract holiday peak surcharges.
- Extra Stops: Additional unplanned en-route stops are chargeable depending on distance.
5
Reservations and Bookings
- Reservations should be submitted with accurate passenger names, contact numbers, flight details, and luggage counts.
- We reserve the right to upgrade vehicle models to a higher or equivalent tier at no extra charge if operational needs arise.
6
Passenger Conduct
- Smoking, vaping, consumption of illegal substances, and hazardous items are strictly prohibited inside all vehicles.
- Passengers must wear seatbelts at all times in compliance with Singapore and Malaysian traffic safety laws.
- The chauffeur reserves the right to refuse service to any passenger exhibiting abusive, threatening, or intoxicated behavior.
7
Damage and Liability
- Clients are responsible for any intentional or negligent interior/exterior damage caused to the vehicle by their party.
- A sanitation and deep-cleaning fee of up to SGD 250 applies for spillage, sickness, or severe interior soiling.
8
Affiliate & Operational Partners
- Singapore Limousine may partner with trusted, fully licensed professional fleet operators to fulfill peak demand.
- All affiliate chauffeurs adhere to identical service excellence standards, vehicle grooming, and safety protocols.
9
Limitation of Liability
- Singapore Limousine is not liable for delays caused by extreme traffic congestion, road accidents, border checkpoint delays, adverse weather, or force majeure events.
- We strongly encourage guests to schedule sufficient buffer time for airport departures and cross-border journeys.
10
Changes to Terms & Conditions
- We reserve the right to modify these terms and conditions at any time. Changes will be posted promptly on this page.
11
Governing Law
- These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Singapore.
- Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Singapore.
12
Contact Information
- For inquiries regarding reservations, terms, or disputes, please contact our management team at admin@singaporelimousine.com or +65 8444 4744.